Coronavirus/COVID-19 FAQ
Updated 5/20/20
Resident and Staff Status
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There are currently no confirmed, COVID-19 positive residents in our facility.
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There are currently no staff members who are unavailable to work because of a COVID-19 positive test.
For an up-to-date listing of all skilled nursing home cases in California, please visit – this link.
Are visitors allowed? (updated 5/20/20)
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While the state is in process of reopening, based on direct guidance from the Centers for Medicare and Medicaid Services (CMS), we are still unable to allow visitors. We continue to monitor and comply with governmental guidance. Currently, visitors are only permitted when approved for certain compassionate care situations, such as end of life.
Are residents and resident representatives notified if a resident or staff member contracts COVID-19?
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Yes, to help ensure transparency and in accordance with the California Department of Public Health (CDPH) guidelines, it is our policy to notify residents and resident representatives within 12 hours of the occurrence of a single confirmed infection of COVID-19, or three or more residents or staff with new-onset of respiratory symptoms that occur within 72 hours. If you are not listed as a resident representative on the medical record and would like to be, please contact our social services team.
How is Copper Ridge protecting patients and staff from COVID-19 and other infectious disease?
The team at Copper Ridge is highly trained and experienced in caring for high-acuity patients and infectious diseases similar to COVID-19. We are currently coordinating closely with county, state, and federal agencies while implementing new infection control protocols.
Below are several of the infection control measures we have implemented to prevent the spread of infections:
Staff members are screened daily upon entry per guidelines from the Centers for Medicare and Medicaid Services (CMS). The screening includes a questionnaire and a temperature check taken before direct resident contact.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and no known COVID-19 exposure are directed to stay home and self-quarantine 7 days for resolution of symptoms and must be afebrile for 72 hours.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and have a known COVID-19 exposure are directed to stay home and self-quarantine until a total of 7 days free of symptoms have passed or has been afebrile for 72 hours whichever is longer, or the employee has received a negative result on a COVID-19.
Staff members who have traveled out of the country to designated regions or returned from a cruise are required to self-isolate for 14 days prior to returning to work.
Staff hand hygiene compliance is monitored daily.
Staff have been trained on the most current information and guidance from CMS, Centers for Disease Control (CDC), and the California Department of Public Health (CDPH).
Facility access has been limited to one entry point.
Infection prevention signage is posted at the entrance and throughout the facility.
Based on direct guidance from CMS, visitors are not currently permitted except for end-of-life, compassionate care situations.
Pre-approved visitors are screened prior to entry requiring completion of a questionnaire and a temperature check. Those exhibiting a temperature and/or respiratory symptoms will be denied entry.
Pre-approved visitors are monitored for compliance with our enhanced visitor precautions.
Residents are provided up-to-date education on the COVID-19/Coronavirus guidelines and all mandated restrictions imposed by CDC, CDPH, and CMS.
Residents are monitored daily for respiratory symptoms.
Below are several of the infection control measures we have implemented to prevent the spread of infections:
Staff members are screened daily upon entry per guidelines from the Centers for Medicare and Medicaid Services (CMS). The screening includes a questionnaire and a temperature check taken before direct resident contact.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and no known COVID-19 exposure are directed to stay home and self-quarantine 7 days for resolution of symptoms and must be afebrile for 72 hours.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and have a known COVID-19 exposure are directed to stay home and self-quarantine until a total of 7 days free of symptoms have passed or has been afebrile for 72 hours whichever is longer, or the employee has received a negative result on a COVID-19.
Staff members who have traveled out of the country to designated regions or returned from a cruise are required to self-isolate for 14 days prior to returning to work.
Staff hand hygiene compliance is monitored daily.
Staff have been trained on the most current information and guidance from CMS, Centers for Disease Control (CDC), and the California Department of Public Health (CDPH).
Facility access has been limited to one entry point.
Infection prevention signage is posted at the entrance and throughout the facility.
Based on direct guidance from CMS, visitors are not currently permitted except for end-of-life, compassionate care situations.
Pre-approved visitors are screened prior to entry requiring completion of a questionnaire and a temperature check. Those exhibiting a temperature and/or respiratory symptoms will be denied entry.
Pre-approved visitors are monitored for compliance with our enhanced visitor precautions.
Residents are provided up-to-date education on the COVID-19/Coronavirus guidelines and all mandated restrictions imposed by CDC, CDPH, and CMS.
Residents are monitored daily for respiratory symptoms.
Are visitors allowed?
Based on direct guidance from the Centers for Medicare and Medicaid Services (CMS), and out of an abundance of caution, visitors are not currently permitted except for end-of-life, compassionate care situations.
We encourage you to remain in contact with your loved ones through phone calls, video chats, etc. Please call our front desk for additional information.
We encourage you to remain in contact with your loved ones through phone calls, video chats, etc. Please call our front desk for additional information.
Can I deliver food/drinks, laundry, flowers, or packages to residents?
Due to the risk of infection, outside deliveries including food/drinks, flowers, and balloons are not currently permitted.
What must essential personnel do to keep patients safe?
Essential personnel must follow the following precautions:
Wear Personal Protective Equipment (PPE), such as facemasks, as prescribed by the facility
Clean your hands upon arrival and after leaving
Cover your cough or sneeze with a tissue or sleeve
Clean your hands after coughing or sneezing
Avoid close contact with people who are sick
Avoid touching your eyes, nose, and mouth
Wear Personal Protective Equipment (PPE), such as facemasks, as prescribed by the facility
Clean your hands upon arrival and after leaving
Cover your cough or sneeze with a tissue or sleeve
Clean your hands after coughing or sneezing
Avoid close contact with people who are sick
Avoid touching your eyes, nose, and mouth
Are you accepting personal protective equipment (PPE) donations?
Yes, due to a nationwide supply shortage related to COVID-19, nursing homes like ours are in need of PPE such as face masks of all kinds, N95 masks, face shields, and disposable isolation gowns. If you are a local business or individual and have access to any of the above, please call us at 530-222-2273 or drop off at our facility’s front door.
Can I bring in food and/or drinks for residents?
Due to the risk of infection, outside food and drinks are not currently permitted.
What is Coronavirus (COVID-19)?
What is Coronavirus (COVID-19)?
Coronavirus (COVID-19) is a new respiratory disease spreading globally with instances of COVID-19 throughout the United States. Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases.
Coronavirus (COVID-19) is a new respiratory disease spreading globally with instances of COVID-19 throughout the United States. Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases.
Who is at higher risk?
According to the Centers for Disease Control and Prevention (CDC), older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease are most at risk for getting very sick from this illness.
What is the best way to prevent the spread of Coronavirus?
According to the CDC, the best way to prevent illness is to avoid close contact with people who are sick and by taking everyday preventive actions such as washing your hands, avoiding high-touch surfaces in public places, and avoiding touching your face, nose, and eyes.
Where can I find additional information?
Please visit CDC.gov for up-to-date information regarding COVID-19.
